HOW DO I CONTACT YOU GUYS?
HOW MUCH IS SHIPPING?
Depends on the weight of your order. The least expensive rate is automatically calculated based on your location.
An order under 1lb., ships via USPS First Class mail (2 to 5 business days). First Class rates range between $2 and $8. (Domestic)
Any order over 1 lb. ships via USPS Priority Mail (1 to 3 business days). Priority rates range between $7 and $20. (Domestic)
Over $125 - Shipping is FREE (Domestic)
International - Varies.
CAN I GET A REFUND? CAN I EXCHANGE AN ITEM?
HOW LONG UNTIL MY PRODUCT SHIPS?
We try hard to get every order out the door in 3-5 business days. Most orders will ship next business day, but we're a small team and shit happens.
ALL ORDERS ARE MADE BY HAND
Every order we get is packed by hand by whoever picks the short straw in the office. So please be patient and email with any problems -- we will get back to you ASAP.
MY EMAIL SAYS IT'S SHIPPED, BUT I CAN'T TRACK IT?
Please note that we may print shipping label a few days before your order ships. Each order is hand made in our office in Pittsburgh, and you'll likely see tracking on your order within 2-3 business days from getting a tracking number from our system.
I ALREADY PLACED MY ORDER, BUT JUST SAW SOMETHING ELSE I WANT. CAN YOU EDIT MY ORDER BEFORE IT SHIPS?
I JUST RECEIVED MY ORDER, BUT IT WAS THE WRONG SIZE OR ORDER. CAN YOU EXCHANGE IT?
Absolutely! If you got the wrong size please send it to the return address and email firstname.lastname@example.org with your transaction ID or email used with the order and we will send you the correct order.