FAQ

HOW DO I CONTACT YOU GUYS?

Contact merch@hopculture.com for general questions, and for questions about orders.

HOW MUCH IS SHIPPING?

Up to $14.99 - Standard Shipping is $3.50 (Domestic)

From $15 to $124.99 - Standard Shipping is $7 (Domestic)

Over $125 - Standard Shipping is FREE (Domestic)

International - Varies

CAN I GET A REFUND? CAN I EXCHANGE AN ITEM?

No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.

HOW LONG UNTIL MY PRODUCT SHIPS?

We try hard to get every order out the door in 3-5 business days. Most orders will ship next business day, but we're a small team and shit happens.

ALL ORDERS ARE MADE BY HAND

Every order we get is packed by hand by whoever picks the short straw in the office. So please be patient and email with any problems -- we will get back to you ASAP.

MY EMAIL SAYS IT'S SHIPPED, BUT I CAN'T TRACK IT?

Please note that we may print shipping label a few days before your order ships. Each order is hand made in our office in New York City, and you'll likely see tracking on your order within 2-3 business days from getting a tracking number from our system.

I ALREADY PLACED MY ORDER, BUT JUST SAW SOMETHING ELSE I WANT. CAN YOU EDIT MY ORDER BEFORE IT SHIPS?

If you wish to change it please email merch@hopculture.com immediately with your transactionID. We cannot reship orders once they are sent out.

I JUST RECEIVED MY ORDER, BUT IT WAS THE WRONG SIZE OR ORDER. CAN YOU EXCHANGE IT?

Absolutely! If you got the wrong size please send it to the return address and email merch@hopculture.com with your transaction ID or email used with the order and we will send you the correct order.

WHICH COUNTRIES DO YOU SHIP TO INTERNATIONALLY?

We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. We are not responsible for international customs charges!